FAQ

Frequently Asked Questions

Universal FAQ’S: Healthcare + B2B

Can the customer/patient really pay the card processing fees instead of our business?

Yes. LMP allows you to enable a compliant setup where the cardholder covers the card processing fees—whether it’s a patient in healthcare or a customer/vendor in B2B. This helps your organization keep more of each payment and reduce operating costs.

These payments follow their own established processes:

  • Healthcare: Insurance companies reimburse the same way they do today.
  • B2B: Large clients, vendors, or agencies typically use their preferred ACH, check, or direct payment method.

Your fee structure applies only to customer-initiated card payments, not institutional or contracted payers.

Absolutely. LMP supports:

  • Credit/debit cards
  • ACH
  • Text-to-pay
  • Email payment links
  • Online checkout
  • In-office or on-site payments
  • Invoice links for B2B clients

All of these run through one unified system—designed for both healthcare practices and B2B organizations.

Not at all. Everything is automated.

  • Cardholders see the fee clearly and securely.
  • Staff do not need extra steps—payments process automatically.
  • B2B clients or payers use their normal payment method without confusion.

Yes. Allowing cardholders to cover fees significantly reduces processing expenses.

Plus, automated payment links, digital invoicing, and instant posting reduce administrative time—whether that’s front-office staff in healthcare or A/R teams in a B2B business.

Yes. LMP ensures the configuration meets:

  • Card-network rules
  • State regulations
  • Healthcare compliance standards (HIPAA, PCI)
  • B2B and government compliance standards (PCI, Level II/III optimization)

Everything is configured properly from day one.

Most clients—whether healthcare practices or B2B companies—are fully set up within a few days, including system configuration, fee enablement, integrations, and staff training.